Designing your Noo Bear
Q: I like a couple of ideas, but they are on different bears. Can these be combined into one bear?
A: Absolutely! That's what Noo Bear is all about – creating the perfect bear for you.
For a free, no obligation consultation, contact us and we will work with you to create the perfect bear. We will discuss colours, fabrics and embellishments. If you have something you would like to try, Noo Bear can supply a mock-up for you.
Q: How long does it take to have a bear made?
A: This varies depending on the amount of detail you wish to have. (As an example, if you wish to provide us with an off-cut from your bridal gown, you need to allow time to get that fabric to us). A good rule of thumb is to allow 4 – 6 weeks. For larger orders, please contact us to discuss lead times.
Getting your Noo Bear
Q: How is my bear presented?
A: Each bear is gift wrapped in cellophane, and tied with a matching bow. If you have a need for your Noo Bear to arrive in another way, let us know.
Q: Can my bear be posted?
A: Yes he can. We use Australia Post.
Q: What is the postage and handling cost?
A: When you place your order, the postage and handling will automatically be worked out for you, based on your delivery address. Noo Bear strongly recommends Registered Post and Insurance. If chosen, Australia Post Registered Post and Insurance rates apply in addition to Postage.
Q: Can I pick up my bear?
A: For sure. Noo Bear is based in the South Eastern suburbs of Melbourne. Contact us to discuss options.
The quality of your Noo Bear
Q: How do I know that my Noo Bear will be a top quality bear?
A: Good question. One of the reasons we started Noo Bear was because there was simply no other providers of consistently high quality bears around. Our Creative Director has an Associate Diploma in Fashion Design and Production and has extensive experience of over 20 years in the Fashion Design and Bridal Couture industry.
Features of our bears:
- Made with Broadcloth fabric, which is 100% natural cotton (Because of this, your bear will display all the unique characteristics of the fabric)
- Arms and legs are stitched into the bears’ body, not attached with buttons
- We top stitch to add a great finish. (Instead of the standard top stitching, we can match or contrast your chosen colour)
- The fabric on our bears feet and arms are gathered to give Noo Bear his great shape
- Crystal Eyes are available in four different colours
- Every Noo Bear comes with his own care instructions. A permanent fabric marker is supplied with every bear.
Caring for your Noo Bear
Q: How do I clean my bear?
A: Naturally, you will want to make sure your Noo Bear is kept in great condition. We do too! After all, he is a reminder of wonderful times! We send a complete set of care instructions with every order. We are also available anytime you have a question about caring for your Noo Bear.
We can take no responsibility for damage due to misuse, or improper ‘laundering’ – Noo Bear is not a toy, so therefore should not be treated as such.
Paying for your Noo Bear
Q: How can I pay for my bear?
A: Noo Bear accepts payment by Paypal (includes credit cards) cash, cheque, or internet bank transfer. Please make cheques payable to Noo Bear. (Cleared funds required before delivery). For payment or account enquiries, contact us.
Changes and Returns Policy
Each Noo Bear ordered is a commissioned, handcrafted, personalised piece of work – completely custom made and very personal. Returns can therefore not be accepted.
Noo Bears will not be replaced or refunded if the customer changes their mind.
Once work has commenced, no changes can be made.
Note: If a request for change is made before the work has started, we will do our very best to accommodate your request.