Changes and Returns Policy

Each Noo Bear ordered is a commissioned, handcrafted, personalised piece of work – completely custom made and very personal. Returns can therefore not be accepted.

Completed Noo Bears will not be replaced or refunded if the customer changes their mind.

Once work has commenced, no changes can be made to embellishment design and/or colour.

Note: If a request for change is made before the work has started, we will do our very best to accommodate your request.